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COVID-19 provisions

With the announcement of the final easing of COVID restrictions on Monday the 19th of July, we just wanted to inform all our lovely client’s what guidelines we will be following.

Although legal requirements to wear a facemask are being lifted in some enclosed public spaces, they are still being expected and recommended by the government in crowded areas. It is for this reason, due to the clinic being a small, enclosed environment that we will be asking all clients and staff to continue to wear a facemask.

If you or a family member in your household begin to feel unwell or develop symptoms of Covid-19, we ask that you do not visit the practice. If you are self-isolating, we do offer video consultations, postage, and deliveries. If you need to cancel a scheduled appointment, we ask that you do so as soon as possible.

All our staff will be continuing to test themselves twice weekly for COVID, allowing us to keep everyone safe as possible.

Our main priority is to keep all our clients and staff safe, so we can provide the best possible treatment and care for your animals.

Thank you for your cooperation and kindness.


FIRST

Our current Covid-19 policy

  • 1 Owner per household to attend appointments at the clinic.
  • You will be required to wear a face mask while in the clinic.
  • Hand sanitiser to be used when entering the clinic.
  • If you would prefer to wait outside the clinic for your appointment, please call us on 01953 600066 to check in with reception, the vet will then come out to speak with you.
SECOND

Try to favour video consultations!

  • We can offer Virtual Appointments using SKYPE.
    Our name is: “Wymondham Vets”.
  • We can also offer WHATSAPP and FACETIME (only with iOS) consultations.
    Our mobile number is 07943 600733.
  • The appointment will be booked as usual, and the Vet will ring the client back using the mobile phone.
  • The consultations will last the usual 15 minutes to allow everyone to use this service.

THIRD

Don’t panic!
Our services carry on as usual

  • We receive daily supply of food and medicine. The lockdown will not be affected the delivery.
  • The policy of our clinic is to provide only the medicines necessary for the treatment and prevention of your pets.
  • We will not consider excessive demands to ensure unjustified personal supplies, not considering this behaviour to be ethically and socially correct.
  • Please, use the menu item at the top “buy and book” for any repeat recipe or foods or drugs.
FOURTH

All necessary surgeries are guaranteed at our practice!

Following the guidelines provided by RCVS & BVA, we will do our best to fullfil any appointment requests, although we will prioritize the most serious patients.

We are currently able to perform home visits. However, we are performing these outside in your garden to try and keep everyone safe.

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